PRIVACY POLICY Effective Date: May 21, 2026
Hopper's Plumbing ("Hopper's Plumbing," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide while visiting our website or using our services. This Privacy Policy explains what information may be collected, how it may be used, how it may be shared, and the choices available to you regarding your information.
CONTACT INFORMATION
Hopper's Plumbing
CSLB License #872354
PO Box 8055
Auburn, CA 95604
Phone: (530) 906-3445
Email: hoppersplumbing@gmail.com
If you have questions regarding this Privacy Policy, please contact us using the information listed above.
INFORMATION WE COLLECT
When you contact Hopper's Plumbing through our website, telephone, email, text message, online scheduling systems, or other communication methods, we may collect information that you voluntarily provide. This information may include your name, telephone number, email address, property address, billing address, service request details, appointment information, and any other information you choose to provide.
If you request service, schedule an appointment, request an estimate, authorize work, submit a contact form, make a payment, or otherwise communicate with us, we may collect information necessary to schedule appointments, provide plumbing services, prepare estimates and invoices, process payments, maintain customer records, communicate regarding appointments and services, and comply with legal and business obligations.
You are not required to provide personal information simply to browse our website.
AUTOMATICALLY COLLECTED INFORMATION
Like most websites, certain technical information may be automatically collected by website hosting providers, internet service providers, and systems necessary for website operation and security. Such information may include IP addresses, browser type, device type, operating system information, referring websites, dates and times of access, pages viewed, and general website activity. This information is generally used for website operation, security, troubleshooting, maintenance, and performance purposes.
ONLINE SCHEDULING AND THIRD-PARTY SERVICES
Certain features of our website may direct visitors to third-party service providers. Online scheduling, payment processing, customer communications, and related services may be provided through third-party platforms.
When you choose to access or use a third-party platform, you may leave our website and become subject to that provider's privacy policy, terms of service, and data collection practices. Information submitted through a third-party service may be collected directly by that provider according to its own policies.
Hopper's Plumbing does not control the privacy practices of third-party websites or service providers and encourages visitors to review applicable privacy policies before submitting personal information.
HOW WE USE INFORMATION
Information collected through our website and business operations may be used to respond to inquiries, schedule appointments, provide plumbing services, prepare estimates, prepare invoices, process payments, communicate with customers, maintain service records, improve customer service, protect our business interests, prevent fraud, comply with legal obligations, and otherwise operate our business.
CUSTOMER COMMUNICATIONS If you provide your contact information, Hopper's Plumbing may contact you regarding appointments, estimates, invoices, scheduling updates, service reminders, warranty matters, customer service issues, follow-up communications, and other matters relating to services requested from our company.
TRACKING TECHNOLOGIES
Hopper's Plumbing does not intentionally use advertising trackers, marketing pixels, session-recording software, or similar visitor-tracking technologies on this website. Certain technical information may be automatically collected by website hosting providers or other services necessary for website operation, security, maintenance, troubleshooting, and functionality. Such information may include technical data required to deliver website content, maintain security, prevent abuse, diagnose technical issues, and ensure proper website operation. Hopper's Plumbing does not control the operation of third-party services that may be necessary to host, secure, or operate this website. Visitors who choose to access third-party websites or services through links provided on this website may be subject to the privacy policies and terms of those third parties.
COOKIES AND SIMILAR TECHNOLOGIES
Hopper's Plumbing and service providers necessary for website operation may use cookies and similar technologies to maintain website functionality, improve security, remember user preferences, diagnose technical issues, and support normal website operations. Cookies are small data files stored on a visitor's device. Visitors may control cookies through their browser settings, although disabling cookies may affect certain website functionality.
TEXT MESSAGES AND COMMUNICATIONS
By providing a mobile telephone number, customers consent to receive communications relating to requested services, appointments, scheduling updates, estimates, invoices, and customer service matters. Message and data rates may apply. Consent to receive text messages is not required as a condition of purchasing services.
INFORMATION SHARING
Hopper's Plumbing does not sell personal information collected through our website.
Information may be shared when reasonably necessary with website hosting providers, scheduling software providers, payment processors, communication service providers, information technology providers, professional advisors, legal representatives, government agencies when required by law, and service providers assisting with legitimate business operations.
Information may also be disclosed when reasonably necessary to comply with legal obligations, respond to lawful requests, investigate fraud or misuse, enforce agreements, defend legal claims, protect customer safety, protect company assets, or maintain the security and integrity of our business operations.
DATA SECURITY
Hopper's Plumbing maintains reasonable administrative, technical, and operational safeguards intended to protect information under our control. However, no method of internet transmission, electronic storage, or online communication can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the internet.
DATA RETENTION
Information may be retained for as long as reasonably necessary to provide services, maintain customer records, comply with legal obligations, resolve disputes, enforce agreements, maintain accounting records, and operate our business. Retention periods may vary depending on the nature of the information and applicable legal requirements.
CHILDREN'S PRIVACY
This website is not intended for children under the age of 13. Hopper's Plumbing does not knowingly collect personal information from children under 13 through this website. If we become aware that such information has been submitted, reasonable steps will be taken to remove it.
CALIFORNIA PRIVACY RIGHTS
California residents may have certain privacy rights under applicable California law. Subject to legal exceptions and verification requirements, California residents may have rights relating to access, correction, deletion, and information regarding categories of personal information collected or disclosed. Requests concerning privacy rights may be submitted using the contact information provided in this Privacy Policy.
THIRD-PARTY LINKS
This website may contain links to third-party websites for convenience or informational purposes. Hopper's Plumbing is not responsible for the privacy practices, content, security, or operation of third-party websites. Visitors should review the privacy policies of any third-party websites they choose to access.
CHANGES TO THIS PRIVACY POLICY
Hopper's Plumbing reserves the right to update or modify this Privacy Policy at any time. Changes will become effective when posted on this website. Continued use of the website following publication of changes constitutes acceptance of the revised Privacy Policy.
CONTACT US
Hopper's Plumbing
PO Box 8055
Auburn, CA 95604
Phone: (530) 906-3445
Email: hoppersplumbing@gmail.com
Last Updated: May 20, 2026
NOTICE REGARDING ONLINE SCHEDULING By selecting "Book Online" or "Log In To Portal" or accessing a third-party scheduling platform through this website, you acknowledge that information submitted through that platform may be collected and processed by the third-party provider in accordance with its own privacy policy and terms of service. Visitors are encouraged to review applicable third-party privacy policies before submitting personal information.
Hopper's Plumbing currently utilizes Housecall Pro for certain scheduling and customer management functions. Visitors who choose to use online scheduling or customer portal features may be subject to Housecall Pro's Privacy Policy and Terms of Service. Click HERE for more information.
