PRIVACY POLICY Effective Date: October 19, 2026

Last Updated: October 19, 2026

Hopper's Plumbing ("Hopper's Plumbing," "we," "us," or "our") respects the privacy of individuals who visit our website, contact our company, or use our plumbing services.

This Privacy Policy explains the types of information that may be collected, how information may be used or disclosed, the third-party services and technologies associated with our website, and the privacy choices available to visitors and customers.

Hopper's Plumbing is committed to maintaining transparency regarding its information practices while protecting its legitimate business interests and complying with applicable laws.

1. CONTACT INFORMATION

Hopper's Plumbing

California Contractor License #872354

PO Box 8055

Auburn, CA 95604

Phone: (530) 906-3445

Email: hoppersplumbing@gmail.com

Website: https://www.hoppersplumbing.com

Questions regarding this Privacy Policy may be directed to the contact information listed above.

2. INFORMATION WE COLLECT

Hopper's Plumbing may collect personal information voluntarily provided by individuals who contact our company, request estimates, schedule appointments, request plumbing services, make payments, or otherwise communicate with us.

Information may include names, telephone numbers, email addresses, property addresses, billing addresses, service request details, appointment information, estimates, invoices, payment-related records, customer communications, service histories, and other information voluntarily provided.

Information may be collected through telephone calls, emails, text messages, website contact forms, online scheduling systems, customer portals, or other business communication methods.

Visitors are not required to provide their name, telephone number, or email address simply to browse our website.

3. AUTOMATICALLY COLLECTED INFORMATION

Certain technical information may be collected automatically when individuals visit our website.

Depending on the technologies involved and the visitor's privacy preferences, this information may include IP addresses, browser types, device information, operating systems, referring websites, dates and times of visits, pages viewed, and general website activity.

Website hosting providers, security systems, advertising technology providers, and other third-party services may independently process certain technical information necessary for their respective operations.

Hopper's Plumbing does not control every aspect of data collection or processing performed independently by third-party providers.

The information collected and the purposes for which it is processed depend on the services being used and their applicable configurations and privacy practices.

4. HOW WE USE INFORMATION

Information collected through our website and business operations may be used to respond to inquiries, schedule appointments, provide plumbing services, prepare estimates, issue invoices, process payments, maintain customer records, communicate regarding requested services, address service or warranty concerns, and operate our business.

Information may also be used for website functionality, security, troubleshooting, business administration, advertising performance evaluation, fraud prevention, legal compliance, and protection of legitimate business interests.

Hopper's Plumbing uses information for purposes reasonably related to providing services, maintaining business operations, and the practices described in this Privacy Policy.

5. GOOGLE ADS AND WEBSITE ANALYTICS

Hopper's Plumbing advertises its services through Google Ads and uses optional Google advertising measurement technology on its website.

This technology may help our company understand the effectiveness of its advertising, including whether advertising generates website visits and customer inquiries.

For simplicity, our website refers to this optional technology as "Website Analytics."

Website Analytics may involve Google Ads measurement technology, cookies, and other technical identifiers. Depending on its configuration, this technology may process information concerning advertising interactions, website visits, browser or device information, and related activity.

Hopper's Plumbing provides visitors with a choice regarding activation of the optional Google Ads measurement tag installed through our website's privacy preference system.

The website is designed to load this particular Google Ads measurement tag only after a visitor selects the option allowing Website Analytics.

Declining Website Analytics prevents the consent-controlled Google Ads tag from being activated through this system. It does not necessarily prevent technical information from being processed by website hosting providers, other independently installed services, or third-party websites.

Google operates its own advertising systems and processes information according to its applicable policies, agreements, and legal obligations.

Hopper's Plumbing does not control Google's independent data processing, retention practices, or security procedures.

Google Privacy Policy:

https://policies.google.com/privacy

Google Advertising Technologies:

https://policies.google.com/technologies/ads

6. PRIVACY POLICY ACKNOWLEDGMENT AND WEBSITE ANALYTICS PREFERENCES

Hopper's Plumbing values the privacy of individuals visiting our website. To promote transparency regarding our information practices, visitors are presented with a privacy acknowledgment notice before continuing to access the website. This notice provides visitors with access to our Privacy Policy and explains the use of essential website technologies, optional cookies, and website analytics associated with measuring the effectiveness of our Google advertising. Visitors are provided with two options:

Acknowledge & Accept Analytics

By selecting this option, visitors acknowledge that they have been provided access to our Privacy Policy and consent to the activation of optional Google Ads measurement technologies controlled by our website's privacy preference system.

Acknowledge & Decline Analytics

By selecting this option, visitors acknowledge that they have been provided access to our Privacy Policy but decline the activation of optional Google Ads measurement technologies controlled by our website's privacy preference system.

Both options allow visitors to continue accessing our website, reviewing our services, contacting Hopper's Plumbing, and requesting plumbing services.

Acknowledgment of our Privacy Policy confirms that visitors have been provided an opportunity to review the policy. It does not establish that every provision has been read, constitute consent to all forms of personal information processing, or waive any rights provided under applicable law.

Visitor preferences are saved in their browser and may be modified through the Privacy Settings feature available on our website. Declining optional Website Analytics prevents activation of the Google Ads measurement tag controlled by our privacy preference system. It does not necessarily prevent essential website operations or independent data processing by website hosting providers, Housecall Pro, or other third-party services, as further described in this Privacy Policy.

Hopper's Plumbing is committed to providing visitors with clear information about our privacy practices and meaningful choices regarding optional website analytics.

7. CHANGING PRIVACY PREFERENCES

Hopper's Plumbing provides a Privacy Settings button through its website's header code.

This feature is intended to appear on website pages and allows visitors to review or modify their optional Website Analytics preference.

Visitors may choose to allow or decline optional Website Analytics.

When a visitor changes their preference, the website saves the selection in the browser and reloads the page to apply the updated setting.

Declining Website Analytics prevents the consent-controlled Google Ads tag from loading on subsequent page loads while the declined preference remains effective.

Changing a preference does not automatically erase information previously collected or processed by Google or other third parties.

Privacy preferences are generally stored in the visitor's browser and may need to be selected again when using another device, browser, or private browsing session.

The availability of these controls may depend on browser capabilities, website functionality, and technical compatibility.

Visitors experiencing difficulty accessing their privacy preferences may contact Hopper's Plumbing using the information provided in this policy.

8. GLOBAL PRIVACY CONTROL

Certain browsers or browser extensions provide a Global Privacy Control signal indicating a preference to opt out of qualifying sales or sharing of personal information.

The website's privacy code is designed to recognize supported Global Privacy Control signals and prevent activation of its optional Google Ads measurement tag while the signal is active.

This functionality applies to the Google Ads tag controlled by that code and does not automatically govern independently operated third-party websites or services.

Where applicable law requires additional action regarding privacy preference signals, Hopper's Plumbing will address those requirements in accordance with its legal obligations.

9. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small data files that websites and related services may store on a visitor's device.

Hopper's Plumbing and its service providers may use cookies, browser storage, and similar technologies for website functionality, security, remembering privacy preferences, diagnosing technical issues, and supporting business operations.

Optional Google Ads measurement technology may also use cookies or related identifiers when activated through the website's privacy preference system.

Visitors may manage cookies through their browser settings and may change the optional Website Analytics preference through the website's Privacy Settings feature.

Disabling certain browser technologies may affect website functionality or prevent saved preferences from being remembered.

Hopper's Plumbing does not guarantee that browser settings or website privacy preferences will control technologies operated independently by every third-party provider.

10. ONLINE SCHEDULING AND HOUSECALL PRO

Hopper's Plumbing uses Housecall Pro for certain business operations, including online scheduling, customer management, estimates, invoices, service communications, and related functions.

Visitors who select "Book Online," "Log In to Portal," or other customer scheduling features may access a platform provided or operated by Housecall Pro.

Information submitted through Housecall Pro may be collected, processed, stored, or otherwise handled according to Housecall Pro's applicable privacy policies, terms, and agreements.

Hopper's Plumbing does not independently control the technical operations, data collection practices, or security procedures of Housecall Pro.

Visitors are encouraged to review Housecall Pro's privacy practices before submitting information through its platform.

Housecall Pro Privacy Policy:

https://www.housecallpro.com/privacy/

11. CUSTOMER COMMUNICATIONS

Customers who provide contact information may receive communications relating to requested or previously provided plumbing services.

Communications may include appointment confirmations, scheduling updates, estimates, invoices, payment reminders, warranty matters, service follow-ups, and other matters reasonably related to customer requests or services.

Communications may be delivered by telephone, email, text message, or through third-party customer management platforms.

Providing contact information for a service request does not automatically constitute consent to receive unrelated promotional messages.

Separate consent will be obtained for marketing communications where required by applicable law.

12. TEXT MESSAGES

Hopper's Plumbing may communicate with customers by text message regarding appointments, service requests, estimates, invoices, scheduling updates, and related business matters.

Message and data rates may apply.

Consent to receive promotional text messages is not required as a condition of purchasing plumbing services.

Customers may request that nonessential text communications stop by contacting Hopper's Plumbing or using applicable opt-out methods provided through the messaging service.

Text messages may be transmitted or managed through third-party communications providers subject to their applicable policies and practices.

13. PAYMENT INFORMATION

Hopper's Plumbing may use third-party payment processing services to accept payments, maintain transaction records, and perform related business functions.

Payment information may be collected or processed directly by authorized payment service providers.

These providers operate according to their own applicable security practices, privacy policies, contractual arrangements, and legal obligations.

Hopper's Plumbing does not intentionally configure its Google Ads measurement tag to transmit payment card information or the contents of private customer communications.

14. INFORMATION SHARING AND DISCLOSURE

Hopper's Plumbing does not operate as a data broker and does not intentionally sell customer contact lists to advertising companies or data brokers.

Information may be disclosed to service providers and other parties when reasonably necessary for legitimate business operations.

These parties may include website hosting providers, Housecall Pro, payment processors, communications providers, advertising measurement providers, technology providers, insurance companies, accounting professionals, legal representatives, and government authorities when required by law.

Certain information may also be disclosed when reasonably necessary to respond to legal obligations, investigate fraud, enforce agreements, protect customer safety, defend legal claims, or maintain business security.

Some disclosures involving advertising technologies may qualify as "sharing" under applicable California privacy laws, even when information is not sold in exchange for money.

Hopper's Plumbing provides optional Website Analytics preferences intended to give visitors control over activation of the Google Ads measurement tag managed by its website.

Third-party providers may independently process information according to their respective privacy policies and applicable legal obligations.

15. DATA SECURITY

Hopper's Plumbing recognizes the importance of protecting customer information and uses administrative, technical, and operational measures intended to support the security of information under its control.

Access to customer information may be limited according to business needs and applicable operational requirements.

However, no website, electronic storage system, internet transmission, or third-party service can be guaranteed to be completely secure.

Hopper's Plumbing cannot guarantee absolute protection against unauthorized access, data breaches, technical failures, or other security incidents.

Third-party service providers are independently responsible for their own systems and security practices, subject to applicable agreements and legal requirements.

16. DATA RETENTION

Hopper's Plumbing may retain information for as long as reasonably necessary to provide services, maintain customer records, fulfill contractual obligations, comply with accounting and tax requirements, address warranty matters, resolve disputes, meet legal obligations, and protect legitimate business interests.

Retention periods may vary based on the type of information and applicable business or legal requirements.

Information maintained by third-party providers may be subject to those providers' retention practices and applicable agreements.

17. CHILDREN'S PRIVACY

This website is intended for individuals seeking plumbing services and is not directed toward children under 13 years of age.

Hopper's Plumbing does not knowingly solicit personal information from children under 13 through its website.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address the information in accordance with applicable law.

18. CALIFORNIA PRIVACY RIGHTS

California residents may have certain rights regarding personal information under applicable California privacy laws, including the California Consumer Privacy Act, as amended.

The availability and scope of these rights depend on the applicability of the law, the circumstances of the information processing, and relevant legal exceptions.

Where applicable, these rights may include requesting access to personal information, requesting correction of inaccurate information, requesting deletion of certain information, obtaining information regarding collection or disclosure practices, opting out of qualifying sales or sharing of personal information, and exercising other rights provided by law.

Applicable law may also prohibit discrimination or retaliation against individuals for exercising protected privacy rights.

Hopper's Plumbing does not intentionally sell customer contact lists to data brokers.

Certain advertising-related disclosures may nevertheless qualify as sharing under applicable California privacy law.

Visitors may decline optional Google Ads measurement through the website's Privacy Settings feature.

Hopper's Plumbing will evaluate applicable privacy requests in accordance with governing legal requirements, including verification procedures and permitted exceptions.

Privacy inquiries or requests may be submitted through the following contact methods:

Email: hoppersplumbing@gmail.com

Phone: (530) 906-3445

Mail: PO Box 8055, Auburn, CA 95604

Nothing in this Privacy Policy is intended to limit rights that individuals may have under applicable law.

19. THIRD-PARTY WEBSITES AND LINKS

The Hopper's Plumbing website may contain links to websites, customer portals, payment systems, scheduling platforms, or other services operated by third parties.

Visitors who access third-party websites may become subject to those providers' privacy policies, terms, and information practices.

Hopper's Plumbing does not control the independent operation, content, data processing, or security practices of third-party websites.

Visitors are encouraged to review applicable third-party privacy policies before submitting personal information.

Hopper's Plumbing remains responsible for its own obligations under applicable law and agreements.

20. WEBSITE FUNCTIONALITY AND TECHNICAL SERVICES

Hopper's Plumbing relies on various technologies and service providers to operate its website and support business functions.

These may include website hosting services, security systems, customer management software, communications platforms, and advertising measurement services.

Technical systems may process certain information as necessary for their independent operations or authorized business purposes.

Hopper's Plumbing seeks to maintain reasonable oversight of technologies it directly selects and configures but cannot guarantee uninterrupted functionality or control over all independent third-party systems.

Website features, technology providers, and technical capabilities may change over time.

21. CHANGES TO THIS PRIVACY POLICY

Hopper's Plumbing reserves the right to update or modify this Privacy Policy as necessary to reflect changes in business operations, website technologies, service providers, legal requirements, or privacy practices.

The effective date or last updated date will be revised when changes are published.

Updated policies will be made available on the website.

When applicable law requires additional notice, consent, or other procedures, those requirements will govern.

Continued website use does not eliminate or waive privacy rights provided by applicable law.

22. CONTACT US

For questions regarding this Privacy Policy, customer information, Website Analytics preferences, or applicable privacy requests, please contact:

Hopper's Plumbing

California Contractor License #872354

PO Box 8055

Auburn, CA 95604

Phone: (530) 906-3445

Email: hoppersplumbing@gmail.com

Website: https://www.hoppersplumbing.com

NOTICE REGARDING ONLINE SCHEDULING AND CUSTOMER PORTALS

Hopper's Plumbing currently utilizes Housecall Pro for certain online scheduling and customer management functions.

Visitors who select "Book Online," "Log In to Portal," or access related third-party features may submit information directly through Housecall Pro.

Information collected or processed through these services is subject to applicable third-party policies, agreements, and legal requirements.

Visitors should review Housecall Pro's Privacy Policy before submitting information through its platform.

Housecall Pro Privacy Policy:

https://www.housecallpro.com/privacy/

Effective Date: October 19, 2026

Last Updated: October 19, 2026